Your role, responsibilities and personal organisation



About the course

This one-day course provides Customer service practitioners with the knowledge needed to understand their role, responsibilities & personal organisation, communication skills and personal development.

This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Audience Profile

Primary target audience for this course are Customer Service Practitioners

Course Details

  • Course Ref: CS1
  • Course Duration: 1 day
  • Course Location: Sunderland
  • Course Dates: TBC
  • Course Price: £495+VAT


  • Role and responsibilities
  • Professional image
  • Language & verbal communication
  • Time management
  • Targets & KPIs
  • Personal development planning