Understanding the organisation, brand and service culture



About the course

This one-day course provides Custoner Service Practitioners with the knowledge needed to understand the organisation, brand and service culture. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Audience Profile

Primary target audience for this course are Customer Service Practitioners

Course Details

  • Course Ref: CS2
  • Course Duration: 1 day
  • Course Location: Virtual Classroom
  • Course Dates: TBC
  • Course Price: £495


  • Organisational and business structures
  • Brand promise
  • Organisational values and service culture
  • Organisational policy
  • Communication skills

Course Outline

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the Course Outline.

Principles of customer services

Understand customers

Understand employer organisations