MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)



About the course

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

Audience Profile 

This is a broad audience that may include students or those just starting out in IT that have an interest in Dynamics and want to learn more. It also can include business stakeholders or existing IT professionals that want to get a broader view of the specific applications they work with, or to explore how other Dynamics 365 applications can integrate and expand the capabilities of the Dynamics 365 applications they are already using, or to explore Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Human Resources, Dynamics 365 Commerce, and Dynamics 365 Project Operations functionality they may be considering for purchase and deployment.

Job role: Business Owner

Preparation for exam: MB-910

Course Details

  • Course Ref: MB-910T00
  • Course Duration: 1 day
  • Course Location: Virtual Classroom
  • Course Dates: TBC
  • Course Price: £795+VAT


  • Describe the foundations of Dynamics 365 customer engagement apps
  • Describe shared activities and integration options in Dynamics 365 customer engagement apps
  • Explore Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing apps
  • Explore Dynamics 365 Sales
  • Describe Dynamics 365 Sales capabilities and related apps
  • Explore Dynamics 365 Customer Service
  • Describe Dynamics 365 Customer Service capabilities and related apps
  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service scheduling capabilities and related apps


None. An understanding of cloud computing is helpful but isn’t necessary.