Meeting regulatory and legislative requirements



About the course

This one-day course provides Customer Service Practitioners with the knowledge needed to meet regulations and legislation, and utilise systems and resources. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Audience Profile

Primary target audience for this course are Customer Service Practitioners

Course Details

  • Course Ref: CS4
  • Course Duration: 1 day
  • Course Location: Virtual Classroom
  • Course Dates: TBC
  • Course Price: £495+VAT


  • Regulations & legislations
  • Responsibilities
  • Organisational guidelines
  • Targets & priorities
  • Measurements & evaluation