Knowing your customers



About the course

This one-day course provides Customer Service Practitioners with the knowledge needed to know your customers and demonstrate effective interpersonal skills. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Audience Profile

Primary target audience for this course are Customer Service Practitioners

Course Details

  • Course Ref: CS3
  • Course Duration: 1 day
  • Course Location: Virtual Classroom
  • Course Dates: TBC
  • Course Price: £495+VAT


  • Types of customers
  • Internal & external customers
  • Individual customer needs
  • Interpersonal Skills
  • Customer needs and expectations

Course Outline

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the Course Outline.

Develop customer relationships

Exceed customer expectations

Principles of customer service