ITIL® 4 Foundation

ITILF4

Overview

About the course

Overview

ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. On 28 February 2019 AXELOS launched the ITIL 4 Foundation certification level.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

This 3 day course also includes the ITIL 4 certification exam.

Audience Profile

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

Course Details

  • Course Ref: ITILF4
  • Course Duration: 3 days
  • Course Location: Sunderland
  • Course Dates: 3—5 September 2024
  • Course Price: £1295 (Excl VAT)

Modules

ITIL 4 Foundation candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Course Outline