Customer Experience



About the course

This one-day course provides Customer Service Practitioners with the knowledge needed to fulfil the customer experience, p[provide product & service knowledge and resolve conflict or challenge.

This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Audience Profile

Primary target audience for this course are Customer Service Practitioners

Course Details

  • Course Ref: CS5
  • Course Duration: 1 day
  • Course Location: Sunderland
  • Course Dates: 10 May 2023


  • Customer focused experience
  • Building trust and rapport
  • Using influencing Skills
  • Maintaining product knowledge
  • Handling customer objections and challenging situations

Course Outline

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the Course Outline.

Exceed customer expectations

Promote additional products and or services to customer

Resolve customer service problems