Communication and interpersonal skills

BA4
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Overview

About the course

This one-day course provides Business Administrators with the knowledge required to effectively identify the most appropriate communication method and offer the highest levels of customer service when representing the organisation.

This interactive workshop will help encourage pro-active thinking to effectively support the implementation of their new skills in the workplace.

Audience Profile 

Primary target audience for this course are Business Administrators who work with internal or external stakeholders

Course Details

  • Course Ref: BA4
  • Course Duration: 1 day
  • Course Location: Virtual Classroom
  • Course Dates: TBC
  • Course Price: ¬£495+VAT

Modules

  • Utilising different forms of communication
  • Understanding the communication process
  • Barriers to communication
  • Using interpersonal skills
  • Emotional intelligence

Course Outline

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the Course Outline.

Communicate verbally with customers

Communicate with customers in writing

Communication in a business environment