Customer experience

Customer experience


This one-day course provides Customer Service Practitioners with the knowledge needed to fulfil the customer experience, p[provide product & service knowledge and resolve conflict or challenge. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.


1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners


• Customer focused experience
• Building trust and rapport
• Using influencing Skills
• Maintaining product knowledge
• Handling customer objections and challenging situations

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.


Course Details

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Course Duration:

1 day

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   To book or for further information, please telephone 0191 515 3355 or e-mail us at