Overview

This one-day course provides Customer Service Practitioners with the knowledge needed to fulfil the customer experience, p[provide product & service knowledge and resolve conflict or challenge. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Customer focused experience
• Building trust and rapport
• Using influencing Skills
• Maintaining product knowledge
• Handling customer objections and challenging situations

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.