Meeting regulatory and legislative requirements

Meeting regulatory and legislative requirements

Overview

This one-day course provides Customer Service Practitioners with the knowledge needed to meet regulations and legislation, and utilise systems and resources. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Regulations & legislations
• Responsibilities
• Organisational guidelines
• Targets & priorities
• Measurements & evaluation

 

Course Details

Course Ref:

CS4

Course Duration:

1 day

Course Location:

Sunderland

Course Dates:

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Course Price (Excl VAT):

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Course Downloads

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Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk