Meeting regulatory and legislative requirements

Meeting regulatory and legislative requirements


This one-day course provides Customer Service Practitioners with the knowledge needed to meet regulations and legislation, and utilise systems and resources. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.


1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners


• Regulations & legislations
• Responsibilities
• Organisational guidelines
• Targets & priorities
• Measurements & evaluation


Course Details

Course Ref:


Course Duration:

1 day

Course Location:


Course Dates:

Please call for dates...

Course Price (Excl VAT):

Please call for prices...

Course Downloads

Send course details to a colleague


   To book or for further information, please telephone 0191 515 3355 or e-mail us at