Overview

This one-day course provides Customer Service Practitioners with the knowledge needed to know your customers and demonstrate effective interpersonal skills. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Types of customers
• Internal & external customers
• Individual customer needs
• Interpersonal Skills
• Customer needs and expectations

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.