Overview

This one-day course provides Custoner Service Practitioners with the knowledge needed to understand the organisation, brand and service culture. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Organisational and business structures
• Brand promise
• Organisational values and service culture
• Organisational policy
• Communication skills

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.