Understanding the organisation, brand and service culture

Understanding the organisation, brand and service culture


This one-day course provides Custoner Service Practitioners with the knowledge needed to understand the organisation, brand and service culture. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.


1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners


• Organisational and business structures
• Brand promise
• Organisational values and service culture
• Organisational policy
• Communication skills

Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.


Course Details

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Course Duration:

1 day

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   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk