Your role, responsibilities and personal organisation

Your role, responsibilities and personal organisation


This one-day course provides Customer service practitioners with the knowledge needed to understand their role, responsibilities & personal organisation, communication skills and personal development. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.


1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners


• Role and responsibilities
• Professional image
• Language & verbal communication
• Time management
• Targets & KPIs
• Personal development planning


Course Details

Course Ref:


Course Duration:

1 day

Course Location:


Course Dates:

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Course Price (Excl VAT):

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   To book or for further information, please telephone 0191 515 3355 or e-mail us at