Overview

This one-day course provides Customer service practitioners with the knowledge needed to understand their role, responsibilities & personal organisation, communication skills and personal development. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Role and responsibilities
• Professional image
• Language & verbal communication
• Time management
• Targets & KPIs
• Personal development planning