Your role, responsibilities and personal organisation

Your role, responsibilities and personal organisation

Overview

This one-day course provides Customer service practitioners with the knowledge needed to understand their role, responsibilities & personal organisation, communication skills and personal development. This interactive workshop will help encourage pro-active thinking to effectively implement the new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Customer Service Practitioners

Topics

• Role and responsibilities
• Professional image
• Language & verbal communication
• Time management
• Targets & KPIs
• Personal development planning

 

Course Details

Course Ref:

CS1

Course Duration:

1 day

Course Location:

Sunderland

Course Dates:

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Course Price (Excl VAT):

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Course Downloads

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Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk