Communication and interpersonal skills

Communication and interpersonal skills


This one-day course provides Business Administrators with the knowledge required to effectively identify the most appropriate communication method and offer the highest levels of customer service when representing the organisation. This interactive workshop will help encourage pro-active thinking to effectively support the implementation of their new skills in the workplace.


1 Day

Target Audience

Primary target audience for this course are Business Administrators who work with internal or external stakeholders


• Utilising different forms of communication
• Understanding the communication process
• Barriers to communication
• Using interpersonal skills
• Emotional intelligence


Following the 1-day workshop, North East Workforce Skills delegates can choose to progress on to an associated unit of credit to support implementing their new skills in the workplace and gain a nationally recognised unit accreditation. Options can be found in the course download section.


Course Details

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Course Duration:

1 Day

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   To book or for further information, please telephone 0191 515 3355 or e-mail us at