Overview

This one-day course provides Business Administrators with an understanding of organisational purpose, aims, and values, complaint resolution and decision making. This interactive workshop will help encourage pro-active thinking to effectively support the implementation of their new skills in the workplace.

Duration

1 Day

Target Audience

Primary target audience for this course are Business Administrators who work with internal and / or external stakeholders

Topics

• Team management models
• Team dynamics
• Business relationships
• Coaching team members
• Cross team working
• Performance management
• Operational and team plans