Overview

An intensive, enjoyable 3-day course that provides a firm foundation in IT Service Management best practices principles and processes. The course is based on the IT Infrastructure Library (ITIL©) and is fully accredited by PeopleCert. Certification also provides an entry pre-requisite for related courses

Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles.

This course concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment

Duration

3 Days

Target Audience

There are no mandatory pre-requisites although some experience in IT is recommended. Anyone who is working in any aspect of IT Service Management, whether implementing a service improvement programme, involved with one or more of the IT Service Management processes or just wanting to gather some ideas and advice for improvement will benefit

Topics

Introduction

Service Strategy and Design

Service Transition

Service Operation

Continual Service Improvement

A more comprehensive course outline is available in the Course Download section, to the right of this page.