MTC Apprenticeships

Customer Service (Advanced)

Effective Customer Service is crucial to the success of any business. Ensuring a good customer experience is what keeps our customers coming back time and time again. Our Customer Service qualifications give you a full understanding of how to deliver exceptional Customer Service by meeting and exceeding the expectations of customers.


Who is it aimed at?


Customer Relationship Manager
Customer Co-ordinator
Customer Team Leader


What you will learn?


Communicating effectively with customers, face to face, in writing or by telephone
Resolving Problems
Improving customer relations
Promoting products and services
Keeping records
Gathering customer feedback
Working as a team
Using software/office equipment to communicate
Analysing customer feedback
Leading a team    


Framework Requirements


Level 3 Diploma in Customer Service

Knowledge of Employee Rights and Responsibilities

Functional Skills English - Level 2

Functional Skills Mathematics - Level 2



   To book or for further information, please telephone 0191 515 3355 or e-mail us at