MTC Apprenticeships

Business Administrator

Programme overview 

The programme provides and embeds Business administrators with a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. 

The role of a business administration apprentice involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. This programme supports the business administrator apprentice to deliver their responsibilities efficiently and with integrity – showing a positive attitude.

Programme outline 


The Business Administrator apprentice will understand their organisation, how their role and work fits within the team and wider company goals. They will learn how to communicate effectively with internal and external stakeholders both in verbal and written format along with being able to manage time effectively and prioritise tasks.


The Business Administrator apprentice will be able to communicate confidently with customers, suppliers and team members. Be able to make effective decisions on sound reasoning, plan and organise tasks/ workload to ensure all work is to a high standard. 


The Business Administrator apprentice will drive to achieve all aspects of work, be open and approachable, flexible, proactive and promote organisational values.

The training and development journey 

18 months on-programme training and development to support the Business Administrator apprentice to learn the requisite skills, knowledge and behaviours to complete a varied role to a high standard. This will be demonstrated by a portfolio of evidence. The apprentice will actively take part in a combination of blended learning activities, including group workshops, 1 to 1 coaching, workplace mentoring and shadowing, and online learning. Contributing to their 20% off-job training allocation. The workshop days included in the programme are:

Training day 1 – Self-awareness, time management and motivation

Training day 2 – Organisational purpose, culture and decision making

Training day 3 – Team Dynamics, management and coaching

Training day 4 – Communication and interpersonal skills

Training day 5 – Policies and external environment factors

Training day 6 – Continuous improvement and problem solving

Training day 7 – Business fundamentals and project management

Training day 8 – Using IT for record and document production

Gateway follows the on-programme training and development and is agreed when the apprentice is working at or above the required management standard. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

End-Point Assessment is the opportunity for the apprentice to showcase and demonstrate what they have learnt and apply the required knowledge, skills and behaviours via: 

• A presentation with questions and answers 

• A professional discussion underpinned by a portfolio of evidence 


Level 3


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