MTC Apprenticeships

Team Leader / Supervisor

Occupational profile

The Team Leader / Supervisor Apprenticeship has been developed to reflect the most up-to-date thinking on the role of the team leader. The qualification enables you to become a highly effective team leader by ensuring you have the skills you need to motivate team members and achieve your business targets.

Who is it aimed at?

Team Leader
Project Officer
Shift Supervisor
Section/ Shift Manager

What you will learn?


Interpersonal excellence – managing people and developing relationships

Leading People Understand different leadership styles
Understand the benefits of coaching to support people and improve performance
Understand organisational cultures
Understand the impact of equality, diversity and inclusion on organisational culture

Managing People Understand people and team management models
Understand team dynamics
Understand motivation techniques
Understand HR systems, legal requirements
Understand performance management techniques

Building Relationships Understand approaches to customer and stakeholder relationship management
Understand emotional intelligence
Understand managing conflict
Know how to facilitate cross team working to support delivery of organisational objectives

Communication Understand different forms of communication and their application
Know how to chair meetings
Know how to hold challenging conversations
Know how to provide constructive feedback
Understand how to raise concerns

Organisational Performance - delivering results

Operational Management Understand how organisational strategy is developed
Know how to implement operational/team plans
Know how to manage resources
Approaches to managing change within the team
Understand data management
Understand the use of different technologies in business

Project Management Understand the project lifecycle and roles
Know how to deliver a project including managing resources, identifying risks and issues, using relevant project management tools

Finance Understand organisational governence and compliance
Know how to deliver value for money
Know how to monitor budgets to ensure efficiencies and that costs do not overrun

Personal Effectiveness – managing self

Awareness of self Know how to be self-aware
Understand unconscious bias and inclusivity
Understand learning styles
Understand feedback mechanisms
Understand how to use emotional intelligence

Management of self Understand time management techniques and tools
Understand how to prioritise activities and approaches to planning

Decision making Understand problem solving and decision-making techniques
Understand how to analyse data to support decision making


Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Takes Responsibility Drive to achieve in all aspects of work
Demonstrates resilience and accountability
Determination when managing difficult situations

Open, approachable, authentic, and able to build trust with others
Seeks views of others

Agile Flexible to the needs of the organisation
Is creative, innovative and enterprrising when seeking solutions to business needs
Positive and adaptable
Responds well to feedback and need for change

Professionalism Sets an example and is fair, consistent and impartial
Open and honest
Operates within organisational values


Typically this apprenticeship will take 12 months


Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.


On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.


Level 3


   To book or for further information, please telephone 0191 515 3355 or e-mail us at