Occupational profile
The Team Leader / Supervisor Apprenticeship has been developed to reflect the most up-to-date thinking on the role of the team leader. The qualification enables you to become a highly effective team leader by ensuring you have the skills you need to motivate team members and achieve your business targets.
Who is it aimed at?
Team Leader
Supervisor
Project Officer
Shift Supervisor
Foreperson
Section/ Shift Manager
What you will learn?
Knowledge
Interpersonal excellence – managing people and developing relationships
Leading People Understand different leadership styles
Understand the benefits of coaching to support people and improve performance
Understand organisational cultures
Understand the impact of equality, diversity and inclusion on organisational culture
Managing People Understand people and team management models
Understand team dynamics
Understand motivation techniques
Understand HR systems, legal requirements
Understand performance management techniques
Building Relationships Understand approaches to customer and stakeholder relationship management
Understand emotional intelligence
Understand managing conflict
Know how to facilitate cross team working to support delivery of organisational objectives
Communication Understand different forms of communication and their application
Know how to chair meetings
Know how to hold challenging conversations
Know how to provide constructive feedback
Understand how to raise concerns
Organisational Performance - delivering results
Operational Management Understand how organisational strategy is developed
Know how to implement operational/team plans
Know how to manage resources
Approaches to managing change within the team
Understand data management
Understand the use of different technologies in business
Project Management Understand the project lifecycle and roles
Know how to deliver a project including managing resources, identifying risks and issues, using relevant project management tools
Finance Understand organisational governence and compliance
Know how to deliver value for money
Know how to monitor budgets to ensure efficiencies and that costs do not overrun
Personal Effectiveness – managing self
Awareness of self Know how to be self-aware
Understand unconscious bias and inclusivity
Understand learning styles
Understand feedback mechanisms
Understand how to use emotional intelligence
Management of self Understand time management techniques and tools
Understand how to prioritise activities and approaches to planning
Decision making Understand problem solving and decision-making techniques
Understand how to analyse data to support decision making
Behaviours
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Takes Responsibility Drive to achieve in all aspects of work
Demonstrates resilience and accountability
Determination when managing difficult situations
Inclusive
Open, approachable, authentic, and able to build trust with others
Seeks views of others
Agile Flexible to the needs of the organisation
Is creative, innovative and enterprrising when seeking solutions to business needs
Positive and adaptable
Responds well to feedback and need for change
Professionalism Sets an example and is fair, consistent and impartial
Open and honest
Operates within organisational values
Duration
Typically this apprenticeship will take 12 months
Qualifications
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Progression
On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.
Level
Level 3