Business Workshops

All of our workshops cover different topics, from customer service, business administration and communication, to leading and / or managing a team. They offer practical solutions and advice for you to take back to your business / role and implement. If that isn’t enough, following the initial workshop – delegates can choose to progress on to a unit of credit. This would not only support the participant to embed the knowledge but also achieve accreditation in their chosen subject.
Business Workshops - Team Leader / Supervisor

The team leader / supervisor workshops are ideal for practising and aspiring managers who are looking to develop their knowledge, skills and behaviours to become effective leaders. With a range of workshops including Leading a team, communication, finance and project management all aspects of managing a team / department or project are catered for.

Business Workshops - Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. Our interactive workshops are designed to cover a range of skills to support business administrators increase efficiency within their role.

Business Workshops - Customer Service Practitioner

The Customer Service Practitioner workshops are ideal for job-roles that provide customer service by resolving queries, processing orders or payments, offering product or service advice and guidance, aftercare and customer satisfaction. It is suitable for new and current employees who are looking to develop their knowledge, skills and behaviours to deliver excellent customer service.

Business Workshops - Supporting Employee Development

The Supporting Employee Development course is ideal for any job role where you provide support to colleagues, helping them to achieve business goals. Delivered through a one-day workshop with the option to gain a unit of credit following the session, this course is can be used as a bridge to further study.


   To book or for further information, please telephone 0191 515 3355 or e-mail us at