Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Requirements: Exams MB-200, MB-230

This certification track includes the Microsoft Official Curriculum courses below.

Course MB-200T00-A: Microsoft Power Platform + Dynamics 365 Core (5 Days)

The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings. High-level topics include application configuration, automation opportunities, integration, testing, and deployment.

Course MB-230T01-A: Dynamics 365 for customer engagement for customer service (1 Day)

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.

 

Course Details

Course Ref:

MCDCS

Course Duration:

6 Days

Course Location:

Sunderland

Course Dates:

Please call for dates...

Course Price (Excl VAT):

Please call for prices...


Course Downloads

Send course details to a colleague

Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk