MB-230T01-A - Dynamics 365 for customer engagement for customer service

MB-230T01-A - Dynamics 365 for customer engagement for customer service

Overview

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.

Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.

Duration

1 Days

Target Audience

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.

Topics

Customer Service Overview

Case management overview

Service Level Agreements and Entitlements

Knowledge Management

 

A more comprehensive course outline is available in the Course Download section, to the right of this page.
 

 

Course Details

Course Ref:

MB-230T01-A

Course Duration:

1 Day

Course Location:

Sunderland

Course Dates:

Please call for dates...

Course Price (Excl VAT):

£995

Course Downloads

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Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk