ITIL® Practitioner Certification - IT Service Management

ITIL® Practitioner Certification - IT Service Management


The logical next step on any ITIL journey. 1 course, 1 exam, 1 level up in ITSM

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.
ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

Organizational Change Management
Measurement and Metrics.

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our My ITIL programme.
The examination is open book and made up of multiple choice questions based on a scenario.
*ITIL v2 Foundation + v3 Bridge will be accepted until ITIL v3 has been discontinued


3 Days

Target Audience

ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.


The ITIL Practitioner guidance follows 9 Guiding Principles

Focus on value

Design for Experience

Start where you are

Work holistically

Progress iteratively

Observe directly

Be transparent


Keep it simple

A more comprehensive course outline is available in the Course Download section, to the right of this page.

Course Details

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