ITIL® 4 Foundation Certification - IT Service Management

ITIL® 4 Foundation Certification - IT Service Management

Overview

ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. On 28 February 2019 AXELOS launched the ITIL 4 Foundation certification level.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

Duration

3 Days

Target Audience

Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

Topics

ITIL 4 Foundation candidates will have an understanding of the following:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.


A more comprehensive course outline is available in the Course Download section, to the right of this page.

Course Details

Course Ref:

ITILF4

Course Duration:

3 Days

Course Location:

Sunderland

Course Dates:

8th Oct 2019 - 10th Oct 2019

Course Price (Excl VAT):

£995

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Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk