LEAN IT Foundation

LEAN IT Foundation

Overview

Businesses no longer rely on IT purely as a support tool, helping to manage their administrative functions. IT now forms the backbone on which their operations deliver value to their customers. As such it is now a critical tool and needs to be firmly aligned to the business objectives.

Lean IT looks at the concepts of IT being effective and efficient by delivering the value that customers seek and simultaneously ensure no wasteful activities are carried out by the business.

Duration

2 Days

Target Audience

LEAN IT is aimed just as much at the business end of an organisation as it is applicable to those working in an IT role. The core objective is in aligning business and IT operations but it also creating a culture that seeks perfection via a process of continuous incremental improvement

Qualifications available:

FOUNDATION (multiple-choice)

Objectives

Lean Principles are concerned with:
Increasing customer value
Eliminating waste (work that does not add value)
Management as a facilitator
The involvement of all employees
Continual improvement
Preserving value with less work.

Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.

By the end of the course you will:

Be familiar with and have knowledge of the basic concepts of Lean and its core principles
Be acquainted with the use of several Lean IT analysis tools
Have an insight into what Lean IT can mean for an organization
Have an understanding of the application of the Lean philosophy in an IT environment
Be able to apply the principles of Lean IT practices under the guidance of a Lean expert.

Benefits for Individuals

Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
Streamline and automate compliance processes to lessen cost and risk.

Benefits for Organizations

Achieve operational excellence through improved agility, service quality and efficiency.
Build a customer and value-oriented culture in which employees engage in Lean IT processes.
Involve all employees to continually improve services and preserve value with less effort.
Optimise IT operations and processes supporting the most business critical applications and services.
Implement a rigorous problem solving process to achieve greater strategic and financial value.

 

 

 

Course Details

Course Ref:

LEANIT

Course Duration:

2 Days

Course Location:

Sunderland

Course Dates:

Please call for dates...

Course Price (Excl VAT):

£675

Course Downloads

Send course details to a colleague

Telephone

   To book or for further information, please telephone 0191 515 3355 or e-mail us at sales@mtc-training.co.uk