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| ITIL - ISEB Foundation Certificate in IT Service Management V3 - Provided by Bishops Beech Accredited with ISEB |
| An intensive and enjoyable 3-day course that provides a firm foundation in IT Service Management best practices and processes. The course is based on the IT Infrastructure Library (ITIL®) and is fully accredited by ISEB. Certification provides an entry pre-requisite for related courses. Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles. ITIL® V3 contains all of the V2 processes and concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment. ( All trademarks are acknowledged ) The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one-hour multiple-choice examination held at the end of the course |