Overview

ServiceNow training offers hands-on, instructor-led training for administrators. Our training focuses on real-world scenarios and test cases designed to give you actionable knowledge that will help you get the most out of your ITSM platform.

Duration

3 Days

Target Audience

Anyone who will be configuring and administrating your Service-now.com instance, typically the ServiceNow Systems Administrator.

Topics

Activate a plug-in

Personalize and create forms and fields

Build reports, gauges, and homepages

Set up Service Level Agreements (SLAs) and monitor SLA workflows

Create and track Service Catalog requests, and items with variables

Create, monitor, modify, and publish Service Catalog workflows with approvals

Follow the notification process back to the Business Rule

Import data into the instance

Create and use update sets to facilitate moving customizations between systems

Search, populate, and customize the Knowledge Base

Create an Access Control Rule (ACL)

Create global controls for attachments and cookies

Create a chat room and set up help desk chat

A more comprehensive course outline is available in the Course Download section, to the right of this page.

MTC serves the whole of the North East region, including, Sunderland, Newcastle, Durham Teesside, Tyne and Wear, Cumbria, Northumberland, Darlington, North Yorkshire, Carlisle, Hartlepool. In addition MTC supports many clients nationally within the UK.